Patient Satisfaction
The goal of this project is to create and evaluate an anonymous, rapid-fire, concise and quantitative and qualitative patient satisfaction survey, as well as a process whereby this feedback can be communicated back to healthcare professionals. This model is intended to not only improve the patients' survey response rate, but also to increase the value of the feedback by improving its accuracy and potential for integration by healthcare professionals into their practice.
We are now in the pilot implementation and evaluation stage of the project. Patients within the General Internal Medicine Ward are given a 3-question, anonymous survey on their day of discharge asking them about the quality of care they received and any improvements they suggest. Patient feedback is communicated back to the healthcare professionals, as team-based and overall floor compiled results. The second part of the study involves surveying the healthcare professionals (before and after the integration of this new method) regarding their opinions and use of patient satisfaction feedback. Results will be analyzed to test the utility of this new method of feedback collection, its value to staff, and its potential for integration in the clinical environment.